Support

Contact

Email support@buildpenny.com for help with the app, and privacy@buildpenny.com for anything about your data. A person reads both.

• We aim to reply within two business days.
• Mail to both addresses is handled through Cloudflare Email Routing, which forwards it to our company mailbox hosted by Google (Gmail).
• Please do not send bank details, card numbers, full receipts or your project files unless we ask for them. A description and a screenshot are almost always enough.

Getting started

1. Create a project and set its budget, either as one figure or as phases with line items.
2. Add the people you pay, and the deals you agreed with them, including verbal ones.
3. Record payments as they happen. Corrections are recorded as reversals, never as edits.
4. Use reports and PDF exports when you need to show someone the numbers.

Where your data is stored

Everything you enter is stored locally on your device, and the app works fully offline. If iCloud is available, your data also syncs through your own private iCloud database, operated by Apple and tied to your Apple ID. We do not run a server that holds your records, and we cannot read them.

If iCloud is unavailable, BuildPenny keeps everything on the device and shows that status in the app. Nothing is lost and nothing blocks you.

Backup and restore

Settings, then Data Export, produces a full JSON backup you can save wherever you keep important files. Restoring that backup brings your records back. The payment ledger can also be exported as CSV for a spreadsheet.

Backups are your responsibility. If you delete the app, or delete a project inside it, the data goes with it unless you kept a backup.

Currencies

Each project is priced in one currency, and the app does not convert between currencies. Where figures from different currencies would otherwise be added together, BuildPenny withholds the total rather than showing a number that is not the sum of anything.

Currency and the standard tax rate follow a region preset, and you can change them until the first priced record exists. After that the project's currency is fixed, so amounts already recorded are never relabelled.

PDF exports

Reports export as PDFs, including a payment evidence pack that collects the payments, receipts and scope for a deal into one document you can send to an owner or a bank.

Troubleshooting

• The app shows local-only storage. iCloud is not available to the app on this device. In the Settings app, tap your name, then iCloud, and check that you are signed in and that iCloud is allowed for BuildPenny. The app keeps working locally in the meantime and syncs once iCloud is available.
• I cannot change a project's currency. Once a project has priced records (a payment, a deal, an estimate or a budget line), its currency is fixed so that past amounts are never silently relabelled. Record new money under a new project instead.
• I recorded a payment twice, or with the wrong amount. A payment you logged yourself can be edited or deleted from its detail screen. A payment made against an approved payment request is certified, so it is voided instead: the original and its reversal both stay visible, and the totals stay correct.

Deleting your data

You can delete individual records at any time. Deleting a project removes its data from your device and from your private iCloud. Deleting the app removes the local data on that device. To have correspondence you sent us deleted, email privacy@buildpenny.com.